Digitalization solutions for users

The co browsing of Walmeric gives your company the ability to offer real-time support and convert visitors into profitable customers, long term.

Delio Live Help Tool by Walmeric offers one of the most powerful user digitisation solutions in the market.

The Live Help Tool by Walmeric provides you with a set of tools that facilitate direct communication between the sales representative and the user.

Delio Live Help Tool is a platform by Walmeric that integrates Co-browsing, Video, chat and multimedia technologies, the main function of which is to help companies multiply sales by letting the sales representatives interact with the user in real time, providing the lead at all times with relevant information that facilitates the conversion to sales.

The positive impact of this technology in sales processes is based on the fact that the direct negotiation between the sales representative and the customer reduces abandonments during the purchase process and makes it possible to provide the lead with a response in real time on any aspect of the purchase.

IDEAL IN SALES SUPPORT AND IN CUSTOMER SERVICE

Benefits

  • No additional Software is required by the user.
  • It respects the privacy of the user and of the owners of other portals.
  • It functions in mobile devices.
  • It integrates call, chat, video and multimedia on the same platform.
Co-browsing capabilities with more advanced co-navigation based on the latest technology industry
Live help tool automatically synchronizes the content and browser status, whether forms, fields, images etc

IT DOES NOT REQUIRE ADDITIONAL SOFTWARE


It avoids user-specific resistance to housing additional SW in their device for the purpose of sharing the screen.

There is no initial set-up on Delio Live Help Tool, so the Co-browsing, Video, Chat and multimedia technologies are available immediately.

It does not make use of Java or flash technology so it is compatible with all kinds of terminals.

Tecnología de cobrowsing que permite a los agentes de ventas  co-navegar por la web con el cliente  sin tener que iniciar una sesión o realizar registro alguno

- IT RESPECTS USER PRIVACY


The use of co-browsing only affects the page being visited at each moment.

The sales representative does not have control over the user’s camera, so cannot see the user.

Access by the sales representative can be confined to visualising certain areas of a page while co-browsing is taking place.

The chat reinitiates at each session.

Social Shopping and Live Help Tool cobrowsing integrated solution that can help increase sales and improve the user experience that browses your web.

IT WORKS IN MOBILE DEVICES


Delio Live Help Tool can be used in all kinds of devices that have a latest-generation browser, as it is a responsive Web application and does not need additional SW to be installed.

- The Live Help tool uses the latest Co-Browsing technology, video transmission and multimedia via web, in order to be compatible with the most advanced devices in the market.

Technology co-navigation easy to use, while being a powerful tool for customer acquisition and retention.

INTEGRATES CALL, CHAT, VIDEO AND MULTIMEDIA.


Added to the personalisation of the co-browsing communication are: video, to give confidence or display products and services not available on the web; chat, to give the communication agility; voice call, to boost customer confidence; and the integration of multimedia technologies to make the communication more efficient.

Co-browsing technology envisaged to enhance the customer experience with the use of the most appropriate communication channels at each moment.

HOW DOES THE DELIO LIVE HELP TOOL WORK?

A Live Help Tool session can be be started by invitation (telephone and/or email), or when the user fills out a capture form; by a call using the Walmeric Ring Pool service; or if the lead asks for an immediate Call Me Now call.

The communication is made via web. The sales representative incorporates the video, chat, multimedia or co-browsing technology from a web control panel, and the customer receives all the information in these formats which facilitate communication with the sales representative.

Via the control panel, the sales representative can sense the lead’s interests, using for that purpose their browsing history, such as the page from where the lead decided to make contact; the time spent and the visits made; content downloaded, pages viewed etc.

Once contact has been made, the sales representative can use the technology to guide customers through the sales process in a personalised way, with empathy and with the ability to use the same techniques as the ones used in offline selling.

CONVERSION-ORIENTED TECHNOLOGIES

Increases the number of conversions and productivity of your sales agents and marketing
  • Co-browsing.
  • Video y Chat.
  • Multimedia.
  • Multichannel Start (telephone, email, web)

ACHIEVE GREATER PRODUCTIVITY FROM EACH SALES REPRESENTATIVE WITH THE DELIO LIVE HELP TOOL

Contact

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