Efficient distribution of leads.
It efficiently transfers leads that show an interest in the product (quality leads) to the appropriate sales platform in each case: contact centres, banks, sales networks, dealers, mediators, etc.
Immediacy in the transfer.
Immediacy in taking action and transferring leads to sales platforms is fundamental for getting them to convert.
A complete system of security measures comprising cookies management, IPs, telephone number, frequency of use of the services, and dates. The combination of those measures achieves a high degree of security and the efficacy of the Hotlead.
It achieves immediacy in following up on leads, once they have registered. It guarantees a level of follow up on leads of under 20 seconds, with appropriate processing, with no waiting periods.
It achieves the maximum contacting percentage and verifies the lead’s interest in the capture campaign, or in the request for service if they are already a customer.
It continues to capture leads when the Contact Centre is out of working hours.Hotlead programmes calls automatically in customer service hours, letting your leads know when they can be attended to.
It converts leads that register their telephone number and fail to pick up the phone the first time you call them back. It programmes, for each campaign, the number of times and frequency with which an attempt was made to contact the leads.
It defines the personalised messages and decision tree for each working group, according to where the request came from. It achieves the interaction of your leads.
Immediate contact by telephone.
When a user registers his/her telephone number in a capture form, the Lead Management Lead Management technology contacts him/her immediately to transfer him/her to the sales platform: contact centres, banks, commercial networks, dealers, mediators, etc.
When users provide their telephone number, Lead Management technology programmes their contacting, transfering them to the sales platform: contact centres, banks, commercial networks, dealers, mediators, etc.
After Hours Customer Care.
If the user calls after customer care hours for sales platform, the system program automatically a new contact attempt, warning the lead about the customer care timetable.
The lead management technology makes possible an inbound monitoring: monitors the origin of each call.
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