Lead Management

Efficient lead processing and management will increase your conversion capability.

Omnichannel Capture

Effective sales require dedicated attention from the start.

Digital Footprint Tracking

Boost your conversions thanks to end-to-end data collection and tracking automatically routed to the most qualified agent.

Measure Results

The most advanced applied technology with the right methodology.

Omnichannel Capture

Improve the relationship with your leads by offering different channels integrated in a single sales platform, with end-to-end tracking and visibility

Dynamic call numbering allows users to call from a website or a landing page in just one click. It provides automated contact, as well as online-offline attribution for the conversion.

The user can request an immediate or scheduled call (day and time) by entering a telephone contact number on the web or landing page. The software automatically assigns a unique identifier to the lead which provides end-to-end tracking and links it to the information collected from the web form.

A lead capture tool, with customizable data fields, that automatically collects all the data that the user inputs on a web or landing page. The software automatically assigns a unique identifier to the lead which provides end-to-end tracking and links it to the information collected from the web form.

Click2Video is a video conferencing button that allows the user to start a face-to-face call with an agent in your contact center so that they can receive assistance on site navigation or make a purchase. It provides immediate and personalized attention like that of a contact center agent in an offline environment.

Click2Chat is a window that allows the user to start a chat with an agent in your contact center via WhatsApp, Facebook Messenger, etc. It provides immediate and personalized attention to the user, as well as the possibility of incorporating a bot to qualify each lead before routing to the contact center.

Inbound call numbering for Google Call Extension provides instant automated contact for your users. It links offline calls and end-to-end online tracking of the lead through conversion.

Integration of the lead capture web form with Google Ads that automatically collects data from the leads. It provides immediate contact and assigns a unique identifier for each lead which enables end-to-end tracking of all data collected in the web form.

Inbound call numbering for Click-to-Call Facebook Ads that provides instant automated contact. It links each offline call and end-to-end online end-to-end tracking through lead conversion.

Integration of the lead capture form for Facebook Ads facilitates automatic data collection from each lead. It provides immediate contact while assigning a unique identifier for each lead simultaneously. This facilitates the end-to-end tracking of information from the web form.

Integration of the lead capture form for TikTok Ads facilitates automatic data collection from each lead. It provides immediate contact while assigning a unique identifier for each lead simultaneously. This facilitates the end-to-end tracking of information from the web form.

tools for omni-channel recruitment
It tracks the digital fingerprint through different processes

Digital Footprint Tracking

Collects all the information from the users interested in your brand and follows the customer journey through the purchase or enrollment.

Technology that identifies each user discretely and links information provided by the lead with end-to-end tracking, from the landing page to initial contact when users are identified by phone number, national ID number or email.

Tracks the path of your leads from the origin and identifies user interest before starting a conversation. Collects veritable detailed information on the interaction, the close (irrespective of sale or not) and valuable feedback information to improve the process.

Pop-up window that appears to the user during navigation and facilitates unique user identification as well as a click-to-contact button, based on automated contact rules, for each phase of the customer journey.

Technology that helps to qualify users via an online decision tree that defines call routing paths, call forwarding, menu recordings and voicemail options to deliver the lead to the most appropriate sales team or agent.

An automated process that systematically routes each lead to the most appropriate point for conversion in real-time. Smart Routing pays attention to tracking and behavioral data, as well as other user characteristics, to connect the lead with the most appropriate sales team or agent in the contact center according to the brand’s business rules.

A centralized platform that allows the brand to consult and edit all lead data collected, irrespective of its origin. It provides a better understanding and context for each lead that is interested in your brand.

Automatic classification of each call outcome, based on rules, that assigns the appropriate close or next-step strategy (sale or no sale), based on selected parameters.

Technology that individually records conversations between leads and sales agents according to previously established preferences. It provides visibility on the quality of the interaction and the performance of each agent in the contact center.

Results Measurement

Consult unified global information for each lead in real-time, as well as the results of each interaction with the contact center via tracking.

A centralized custom dashboard to follow global marketing and sales activity. It facilitates real-time queries for each lead, tracking, and contact center outcomes that can be integrated with analytics and campaign platforms, as well as the company’s CRM.

Customizable periodic reports to follow all business activity and available information in different formats (tables and graphs), which facilitate an instant understanding and enable fast decision making.

Connects the digital marketing ecosystem with assisted sales channels to enrich audiences with offline conversion data and attribute conversions to the right investments. It automatically optimizes advertising platform investment owing to integration.

Análisis de las métricas con los resultados

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